{"id":11395,"date":"2026-07-28T09:16:22","date_gmt":"2026-07-28T07:16:22","guid":{"rendered":"https:\/\/www.staffice.app\/la-passation-de-service-pendant-les-vacances-un-grand-classique\/"},"modified":"2026-07-28T10:26:53","modified_gmt":"2026-07-28T08:26:53","slug":"la-passation-de-service-pendant-les-vacances-un-grand-classique","status":"publish","type":"post","link":"https:\/\/www.staffice.app\/fr\/la-passation-de-service-pendant-les-vacances-un-grand-classique\/","title":{"rendered":"La passation de service pendant les vacances. Un grand classique."},"content":{"rendered":"\n<p class=\"has-text-xs-font-size pt__6\">\ud83d\udcf8 #AIgenerated<\/p>\n\n<p class=\"pt__8 pb__8\">C&rsquo;est le dernier jour de travail avant les vacances.<br\/>14 h 47. La valise est \u00e0 moiti\u00e9 faite. Le vol part demain matin \u00e0 6 h 35. Et la coll\u00e8gue qui prend le relais est assise depuis dix minutes \u00e0 c\u00f4t\u00e9 du bureau et hoche la t\u00eate.   <br\/>\u00ab Bon, le client Berger appelle parfois, il n\u2019aime pas les e-mails, rappelle-le simplement. Le fichier contenant les devis se trouve quelque part sur le serveur, je crois que c\u2019est dans le dossier 2024, ou \u00e9tait-ce 2023 ? Ah, et le mot de passe pour l\u2019outil\u2026 je te l\u2019envoie tout de suite, attends un instant. \u00bb<br\/>15 h 03. La passation de pouvoir est officiellement termin\u00e9e.<br\/>Trois semaines plus tard, l\u2019agence a appel\u00e9 sept fois. \u00c0 deux reprises, ce n\u2019est pas le bon client qui a \u00e9t\u00e9 contact\u00e9. Et le fichier contenant les offres n\u2019a jamais \u00e9t\u00e9 retrouv\u00e9.     <\/p>\n\n<h2 class=\"wp-block-heading pb__5\"><strong>Pourquoi ce n&rsquo;est pas un cas isol\u00e9 ?<\/strong><\/h2>\n\n<p class=\"pb__8\">La plupart d&rsquo;entre nous connaissent cette situation. Soit en tant que personne qui part en vacances, soit en tant que celle qui reste et qui doit soudainement savoir des choses qui n&rsquo;ont jamais \u00e9t\u00e9 consign\u00e9es par \u00e9crit.<br\/>Une part effrayante du savoir-faire de l&rsquo;entreprise est implicite. Il r\u00e9side dans l&rsquo;esprit de chaque individu, dans des accords verbaux, dans des fils de discussion par e-mail auxquels personne d&rsquo;autre n&rsquo;a acc\u00e8s. Tant que ces m\u00eames personnes sont toujours pr\u00e9sentes, cela passe inaper\u00e7u. Mais pendant la p\u00e9riode des vacances, c\u2019est soudainement la panique partout. Et cela co\u00fbte du temps, des nerfs, et parfois m\u00eame des relations clients.     <\/p>\n\n<h2 class=\"wp-block-heading pb__5\"><strong>Le v\u00e9ritable probl\u00e8me n&rsquo;est pas les vacances<\/strong><\/h2>\n\n<p class=\"pb__8\">Il serait toutefois trop facile de consid\u00e9rer cela comme un probl\u00e8me estival. La v\u00e9rit\u00e9, c\u2019est que celui qui ne parvient pas \u00e0 assurer une passation de service efficace est confront\u00e9 \u00e0 un probl\u00e8me de savoir, et non \u00e0 un probl\u00e8me de cong\u00e9s.<br\/>Le savoir qui n\u2019existe que dans un seul esprit est fragile. Elles se perdent lorsqu\u2019une personne tombe malade, quitte l\u2019entreprise ou n\u2019est tout simplement pas joignable pour d\u2019autres raisons.<br\/>La p\u00e9riode des vacances n\u2019est souvent que le moment de l\u2019ann\u00e9e o\u00f9 cela devient visible.  <\/p>\n\n<h2 class=\"wp-block-heading pb__5\"><strong>De quoi une bonne passation de pouvoir a-t-elle besoin<\/strong><\/h2>\n\n<p>Pour que la passation des t\u00e2ches avant les cong\u00e9s se d\u00e9roule sans heurts, ce n&rsquo;est pas une question de temps, mais de structure. Quand on sait o\u00f9 enregistrer les informations, cela ne prend pas une demi-journ\u00e9e. Il suffit de r\u00e9pondre aux trois bonnes questions :  <br\/><br\/><strong>O\u00f9 puis-je trouver quoi ?<\/strong> Quels sont les documents, fichiers et informations pertinents \u2013 et o\u00f9 se trouvent-ils exactement ?<br\/><\/p>\n\n<p class=\"pb__8\"><strong>Qui est qui ? <\/strong>Quels sont les interlocuteurs internes et externes, et quel est le meilleur moyen de les joindre ?<br\/><strong><\/strong><br\/><strong>Qu&rsquo;est-ce qui passe en ce moment ? <\/strong>Quels sont les dossiers en suspens, les proc\u00e9dures en cours ou les \u00e9ch\u00e9ances \u00e0 venir dont la repr\u00e9sentation doit \u00eatre inform\u00e9e ?<\/p>\n\n<h2 class=\"wp-block-heading pb__5\"><strong>Comment Staffice peut-il vous aider<\/strong><\/h2>\n\n<p class=\"pb__8\">Dans Staffice, il est possible de cr\u00e9er une cat\u00e9gorie de passation de service dans le wiki ou sous forme de section de tableau \u2013 pour l\u2019ensemble du service ou pour certaines personnes. Documents, photos, contacts, notes : tout est regroup\u00e9 au m\u00eame endroit, accessible depuis un appareil mobile, m\u00eame en d\u00e9placement.<br\/>L\u2019avantage : ce n\u2019est pas une t\u00e2che ponctuelle \u00e0 effectuer avant les vacances. Lorsque l\u2019on prend l\u2019habitude d\u2019alimenter en continu la base de connaissances, la passation de pouvoir finit par ne plus \u00eatre un projet. Elle se fait tout simplement.<br\/>Et la coll\u00e8gue qui assure l\u2019int\u00e9rim n\u2019a plus besoin de rester assise \u00e0 c\u00f4t\u00e9 du bureau \u00e0 acquiescer.   <\/p>\n\n<h2 class=\"wp-block-heading pb__5\"><strong>Conclusion<\/strong><\/h2>\n\n<p class=\"pb__8\">Une bonne passation de service n&rsquo;est pas un signe de perfection. C&rsquo;est un signe de respect : envers son rempla\u00e7ant, envers les clients et envers soi-m\u00eame. Pour partir vraiment en vacances, il faut savoir l\u00e2cher prise. Et on ne peut l\u00e2cher prise que si l&rsquo;on sait que tout est r\u00e9gl\u00e9.   <\/p>\n\n<h2 class=\"wp-block-heading\"><strong>\ud83d\udc49 \u00c0 quoi ressemble un transfert de service structur\u00e9 dans Staffice : <a href=\"https:\/\/www.staffice.app\/fr\/tester-maintenant\/#demo\">Demandez d\u00e8s maintenant une d\u00e9mo . <\/a><\/strong><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcf8 #AIgenerated C&rsquo;est le dernier jour de travail avant les vacances.14 h 47. La valise est \u00e0 moiti\u00e9 faite. Le vol part demain matin \u00e0 6 h 35. Et la coll\u00e8gue qui prend le relais est assise depuis dix minutes \u00e0 c\u00f4t\u00e9 du bureau et hoche la t\u00eate. \u00ab Bon, le client Berger appelle parfois, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":11394,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[86,140,151,2],"tags":[208,142,209],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La passation de service pendant les vacances. 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La valise est \u00e0 moiti\u00e9 faite. Le vol part demain matin \u00e0 6 h 35. 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